Return Policy

We Are Elly – Return & Exchange Policy
At We Are Elly, every piece is made-to-order, crafted just for you with love and care.
We are a sustainable brand — no mass production, no waste. Your order helps us take a stand for the planet, and we’re truly grateful for your support. 

Because each item is made especially for you, we offer a 3-day return and exchange window.

Key Points:
Returns/Exchanges:
Accepted within 3 days of delivery. Items must be unused, with original tags and packaging intact.

One-Time Exchange:
We allow one exchange per order. No returns or further exchanges on exchanged items.

Damaged/Incorrect Product:
If you receive a damaged or wrong item, please report it within 3 days — we’ll make it right.

Discount Structure:
Buy 1 item → 5% off

Buy 2 items → 7% off

Buy 3 or more → 10% off

Note: If you return part of your order, your discount will adjust based on how many items you keep.

Example:
Order 3 pieces (₹1000 each) → 10% discount → Paid ₹2700.
Return 1 piece → New discount = 7% → Refund = ₹840.

Exchanges:
If exchanging, you can select an item of equal or lesser value. Refunds for any balance amount will be processed within 7 working days after the return is received.

Thank you for choosing to shop consciously with us.
Every order supports thoughtful fashion and a better world. 

For any questions, feel free to reach out — we’re always here to help.